IRS Customer Experience Research
The 2032H8-24-N-00100/Customer Experience Research report focuses on the IRS’s strategic initiatives aimed at improving taxpayer services and fostering a fair and transparent tax system.
Key Highlights:
- Enhanced Taxpayer Services: Focus on improving taxpayer experience and service delivery through strategic initiatives.
- Support for Spanish LEP Communities: Targeted efforts to provide better resources and support for Spanish-speaking taxpayers.
- Balanced Measures Framework: Comprehensive evaluation of performance in business outcomes, customer satisfaction, and employee engagement.
- Data-Driven Improvements: Focus on the development of reliable data collection methods to drive actionable insights for improving customer experience.
- Voluntary Compliance Promotion: Efforts to make tax compliance easier and more efficient for all taxpayers.
- Performance Evaluation: Continuous monitoring and evaluation to ensure fair application of tax laws and effective service delivery.
Call to Action:
To learn more about how the IRS is transforming customer experience and improving taxpayer services, download the full report or reach out to our team for more insights on how these initiatives are shaping the future of tax compliance and service delivery