Detailed Performance Ratings |
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RELIABILITY:
How reliably do you think this company follows through on its commitments?
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COST:
How closely did your final total costs correspond to your expectations at the beginning of the transaction?
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ORDER ACCURACY:
How well do you think the product/service delivered matched your order specifications and quantity?
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DELIVERY/TIMELINESS:
How satisfied do you feel about the timeliness of the product/service delivery?
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QUALITY:
How satisfied do you feel about the quality of the product/service provided by this company?
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BUSINESS RELATIONS:
How easy do you think this company is to do business with?
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PERSONNEL:
How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff?
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CUSTOMER SUPPORT:
How satisfied do you feel about the customer support you received from this company?
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RESPONSIVENESS:
How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?
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